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More Information on Our Continuing Education Courses

Cancellation & Refunds Policy

Unfortunately, due to the immediate access to digital products, all sales are final and nonrefundable. However, we understand unique circumstances occur therefore, we will accept a request for a refund within the period of 3 days after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. In the event of error by the NPSC, we will accept returns/refunds. If you have questions or to make a request for a refund, please contact the Education Committee Chair, Dr. Sharon Kingston at

File a Complaint

Complaints regarding CE courses can be directed to our CE program administrator, Jessica Stavig, in writing via the form linked below. You can choose to submit your complaint anonymously or confidentially. All complaints will be reviewed by the NPSC CE committee. If the committee deems a complaint to be sufficiently serious, a meeting between the instructors and the committee will be held to determine if the complaint has merit. If a complaint is deemed to have merit a corrective plan will be developed. Corrective action could include requiring revisions to course content or delivery method or the removal of the course from NPSC course offerings. Complaints likely to be deemed serious enough to require a meeting between a course instructor and the CE committee include complaints involving discrimination, failure to provide reasonable accommodations as required by the Americans with Disabilities Act, abusive behavior, or failure to meet the requirement that the information provided is based on rigorous empirical evidence. 

If a complaint is made confidentially, a summary of the findings of the committee and any corrective actions required will be provided to the person who lodged the complaint. If a complaint and subsequent investigation by the CE committee reveals that a serious breach of program standards has occurred and the complaint was lodged confidentially, a full or partial refund of any program fees collected may be provided.

To file a complaint:

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